Frequently asked questions

Common questions we've received, followed by some helpful answers.

  • turned_in_notWhat are your standard delivery times?
    Courier Boys standard delivery times are Monday - Friday between 9am and 5pm. If you require a delivery outside of these hours, a surcharge will apply.
  • turned_in_notCan you deliver my parcel today?

    Yes. Same day parcel deliveries are available Choose our Standard Delivery service!

    For our Same Day service you will need to place the booking prior to 12pm. You can also request Bullet deliveries and Rocket deliveries, between 8am–10pm.

    Once you place your booking online you will receive an email confirming your booking, and our system will automatically allocate your delivery to a courier (usually within 15 minutes). Once your booking is allocated, you’ll receive an email letting you know who your courier is, along with their phone number in case you need to contact them.

    Please note there are times when our service does reach capacity, if this occurs we’ll let you know!

  • turned_in_notDo you do interstate deliveries?
    Yes we do! Think of a way to get something from one place to another and you can be sure that Courier Boys can do it for you. We are all about flexibility and will work out a transport solution to suit your company/need.
  • turned_in_notCan I send dangerous goods?
    Courier Boys does send dangerous goods but have a few specifications and requirements. Click here to view our restricted freight listing.
  • turned_in_notWhat is the fuel levy and why is it charged?
    For same day local metropolitan deliveries the fuel surcharge is 7.9% and for overnight/interstate deliveries the fuel surcharge is 13.9%. Fuel costs are forever changing and so cannot be included in our rates. The fuel surcharge covers the cost of our drivers fuel needs. This surcharge is not negotiable and cannot be waved.
  • turned_in_notWhy have I been charged: no job / waiting time / loading time / futile - AOE?

    Our drivers are subcontracted to us and need to be paid for any lost time.

    No Job: Where a pick up is booked, but the consignment is not available at the nominated time or location, a futile pick up charge of $XX.XX per pick up is applied

    Wait/Load Time:

    Bullet Delivery: $X.XX per 5 minutes is charged, after the first 15 minute of waiting time at either the pick up or the delivery point.

    Rocket Delivery: $XX.XX per hour, in increments of 15 minutes, after the first 15 minutes, is charged for waiting time at either the pick up or delivery point.

    Standard Delivery: $XX.XX per hour, in increments of 15 minutes, after the first 15 minutes, is charged for waiting time at either the pick up or delivery point.

    Futile/Wasted: Where a pick up is booked, but the consignment is not available at the nominated time or location, a futile pick up charge of $15.00 per pick up is applied.

  • turned_in_notWhat time do I need to book my pickup by for Bullet or Rocket Delivery?
    Such pickups need to be booked in before 12noon for country and 2pm for metro.
  • turned_in_notHow do I track my delivery?
    You can track your job online by using the form located to the right of website home page or in user screen.
  • turned_in_notWhere does Courier Boys operate?

    We deliver in Melbourne, Sydney, Brisbane, Adelaide, and Perth metro areas. We deliver to a 60km radius of each capital city for our 3hr service, and can deliver up to 100km away with our same-day service.

    If you have any questions you can email us at info@courierboys.com.au we will usually respond very soon (Monday – Sunday 9am-6pm Melbourne Time).

  • turned_in_notDo you deliver on weekends and after hours?

    Yes we do!

    Our office is open 7 days a week!

    Book online now.

  • turned_in_notHow long does delivery take?

    Delivery times vary depending on the type of service you book Once you book, we send you confirmation with the name, mobile number and ETA of your courier. You can then track their progress in real time!

    Please note, delivery times may vary depending on traffic, weather, or other conditions. Be sure to check the details of your booking for your ETA, or refer to our terms & conditions.

  • turned_in_notWhat if I need to cancel or no one is present?

    Cancellations made prior to the courier being on route to your location are free. If the courier arrives to collect a parcel and no one’s there, they’ll wait for up to 10 minutes and try to contact you by phone and SMS. After this time, the full fee will be charged.

    The same goes for the destination, but if we can’t track you down to make other arrangements, we’ll return your parcel to the pickup location. If returning it isn’t possible that day, we may need to hold onto it at your own risk until we can. Your courier will keep you in the loop. Please note, additional charges may apply for returns.

  • turned_in_notCan I call the delivery guys?

    Happily!

    Once you book we’ll send you their contact details. They’re always happy to take a call.

    Our real-time tracking, answer most questions about how long collection or delivery will take.

  • turned_in_notWhere can I get more information?
    Email us at info@courierboys.com.au or give us a call on +61 468 393 354 and we’ll be happy to answer any other question you have.

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